Join our global force of 500+ innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Oslo, and Seoul. We’re an industry leader with a startup mentality. We take what we do seriously, but we don’t take ourselves too seriously. Creating and collaborating to transform the sound of streaming, content, and culture. Come join us— and let the world feel your work.

As a Digital Customer Success Manager, you will play a crucial role in our US Enterprise team. Your role will be to redefine how we support and scale our mid-market Customers through a sophisticated inside, digital-first motion.

This role is the engine behind our one-to-many customer success strategy, ensuring that hundreds of production companies, broadcasters, and brands across the Americas are successfully soundtracking their stories. By blending data-driven insights with a passion for creative workflows, you will ensure our users are fully adopting our library of 50,000+ tracks. You will collaborate closely with Account Executives to identify growth leads and work with our CRM and Finance teams to keep the engine running smoothly.

What You'll do:

• Drive high-volume customer adoption and retention through automated, digital-led engagement strategies and one-to-many programs.

• Act as a digital advisor for a diverse portfolio, helping creators from ad agencies to digital publishers maximize the value of our music and sound effects.

• Be the face of Epidemic Sound to this customer cohort as required, but adopt a digital first scaled motion to take customers through phased journeys of adoption, retention, development etc.

• Analyze usage data and engagement metrics to proactively identify churn risks and implement scalable mitigation tactics.

• Partner with Account Executives to highlight expansion opportunities within your portfolio, directly impacting our revenue growth.

• Collaborate with the CRM, Finance, and Legal teams to ensure seamless and efficient service delivery.

Who You Are:

• 5+ years of experience in Customer Success, Account Management, or commercial roles within a SaaS or Media environment.

• Proven track record of managing a high-volume portfolio using a digital-first or "one-to-many" support model.

• Advanced proficiency in data analysis and the ability to turn metrics into actionable retention strategies.

• Track record of meeting or exceeding retention and expansion targets consistently.

• Exceptional communication skills in English, with the ability to influence and engage customers through digital channels.

• A proactive, self-starter mindset with the ability to innovate and automate repeatable tasks.

• Nice to have: Experience with Planhat, Salesforce, or other Customer Success Platforms.

Compensation:
This is a full-time, hybrid position, based in New York City. This position has a base compensation span of $88,000 - $112,000 yearly dependent upon experience.
Benefits include dental, health, medical, and vision plan options, 30 days vacation a year accrual, 6 months parental leave, 401k saving, and wellness benefits.

Equal opportunity employer
We believe that bringing people together from different backgrounds, experiences and perspectives makes for a healthy workplace, a more successful business and a better world. We value diversity and encourage everyone to come and soundtrack the world with us.

Application
Ready to make the world feel your work? Please apply, in English, by clicking the link “interested” below.

Welcome to Tune In - our behind-the-scenes video series where we sit down with the brilliant minds shaping the sound and story of Epidemic Sound. In this episode Oscar Höglund, CEO and Co-Founder of Epidemic Sound talks straight to the camera about the emotional side of Epidemic Sound, what the company is trying to achieve and the perfect X that we look for in our people.

Thinking about joining us? Tune in - and see if we sound like your kind of vibe.