Join our global force of 500+ innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Oslo, and Seoul. We’re an industry leader with a startup mentality. We take what we do seriously, but we don’t take ourselves too seriously. Creating and collaborating to transform the sound of streaming, content, and culture. Come join us— and let the world feel your work.

The role

We are seeking an  IT Support Specialist to join our Internal IT Support team! Your work will directly contribute to boosting productivity and enhancing the overall employee experience.

As part of our Internal IT Support team, you’ll be crucial in scaling our IT support capabilities. You’ll play a key role in ensuring our employees have the tools they need to be successful, directly impacting the efficiency and effectiveness of our teams.

You’ll work alongside a collaborative and supportive Internal IT team, sharing knowledge and working on joint projects to improve our IT services.

Your key responsibilities include:

• Managing the Service Desk queue in a consistent manner that ensures user incidents, requests and queries are dealt with efficiently

• Assist with onboarding and off-boarding procedure

• Troubleshoot software and hardware related issues

• Identify repetitive tasks that can be automated

• Maintain documentation related to support

• Stay up to date with trends and best practices within the field

• Other duties, tasks, and responsibilities as required

Requirements

• Experience from working in IT support and ticket systems, preferably in a fast-paced, growing organization.

• Experience with managing and supporting macOS and iOS.

• Experience with MDM solutions, ABM, Kandji, Intune

• Experience with collaboration tools like Slack, Google Workspace.

• Experience with network equipment

• Experience with AV and Google meet Equipment

Soft requirements

• Problem-solver with a technical mindset – skilled at tackling IT challenges through clear, structured reasoning and delivering efficient solutions.

• Service-minded communicator – warm, attentive, and collaborative, ensuring every interaction feels supportive, clear, and inclusive.

• Highly organized with strong attention to detail – adept at managing multiple priorities precisely and reliably, even under tight deadlines.

Nice to have:

• Experience with Cloud-based environments

• Experience with Jira Service Management

Equal opportunity employer

We believe that bringing people together from different backgrounds, experiences and perspectives makes for a healthy workplace, a more successful business and a better world. We value diversity and encourage everyone to come and soundtrack the world with us.

Application

Ready to make the world feel your work? Apply now by clicking the link below! We embrace a hybrid model but love collaborating in person, so we spend the majority of our time in the office.